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What time zone is used for your service's operations?
We use Eastern Standard Time!
is Clodi HEMA free?
Yes, Clodi is HEMA Free!
Do I need to use a specific type of gel in addition to the base, top, and primer for my gel nail kit?
We recommend using a builder gel after using the base!
Are the builder gels offered strong or flexible?
Strong!
How can I find out when a specific product will be back in stock?
Please click the "notify me when restocked" button on the product page to be the first to know when we restock specific products!
When will you restock out of stock items?
Generally, it takes 2-3 weeks to restock our products. However, please keep in mind that this timeframe can vary depending on several factors, including the manufacturer, order volume, and holidays. If you're looking for a specific item that's...
What is the difference between the various finishes of nippers?
Finish: Matte vs. Shiny Matte: Non-reflective, better grip, hides scratches, and has a professional look. Shiny: Reflective, sleek, can be slippery, but looks luxurious and high-end. Jaws: Full, Half, and Quarter Full Jaw: Best for thick...
What should I do if I can't find my discount code?
Please get in touch with us at [email protected]
What are the dimensions of the cards included with the polishes?
The standard size for modern trading cards as 2.5 inches by 3.5 inches (6.4 cm x 8.9 cm)
What should I do if the color of the item received does not match the color displayed on the website?
It may be a manufacturer defect! Please email us at [email protected]
Are members eligible for an extra 20% discount on Gel Monsta products?
We cannot stack discounts!
Do you ship to P.O. Boxes?
Yes! We ship to P.O. Boxes through USPS
What should I do if I receive a wrong or broken item?
If you receive a wrong or broken item, please email us at [email protected] with clear photos showing the incorrect or damaged item as soon as possible. We apologize for any inconvenience caused and will take steps to resolve the issue promptly.
Will out-of-stock items be restocked soon, and how can I be informed?
Out-of-stock items are typically restocked within 3-5 weeks. The timeframe for restocking varies depending on the product. Please check our website for updates or contact customer service for more specific information regarding restock dates.
What should I do if an item is missing from my order?
If you’ve noticed an item missing from your order, we’re here to help! Please reach out to our customer support team and share your order number, a photo of the package you received, and details about the missing item. Once we’ve reviewed the informa
How do I sign up for a Zilla Pro membership discount, and which types of licenses do you accept?
To apply for a ZillaPro membership discount, please visit this link. As part of the application process, you'll need to upload a copy of your official Nail Technician license and your license number to verify your professional status. Once your appli
What is your return policy for unused items?
Our return policy allows customers to return items within 15 days of delivery, provided they are unused, unopened, and in their original condition. For most returns, a restocking fee will apply—10% for domestic orders and 15% for international orders