Returns must be initiated within 15 days of receiving your order. Items must be unused and in the original packaging. There is a 10% restocking fee for domestic orders, 15% for international orders. Return by mail. Reach out to our customer support t
Yes, you can request changes to your shipping or billing address after placing an order. Please contact our customer service as soon as possible to make the changes, as adjustments can only be made before the package is sent out for delivery. Once yo
When placing an order from outside the US, such as the UK, the 'duties' charge at checkout is the fee for importing items into your country. You will not face any additional charges upon the delivery of your order.
If you haven't received your package, please call the carrier and have your tracking number ready so that they can investigate. If you're still unable to find your package send us an email with your order number so that we can assist further
If you purchased an item that is under warranty we can repair or fix the item within 1 year of the purchase date. If you'd like to use the warranty, please send us an image/video of the product showing that it needs repair/replacement to zilla@zillab
At Zillabeau, we aim for perfection with every order. If your package arrives with any issues, such as damage, defects, or an incorrect item, please let us know within 10 days of receiving your order so we can assist you. Email us at zilla@zillabeau.
All orders are typically shipped within 1 business day and 5-10 business days during busy seasons such as Black Friday.
Yes, you can cancel an order that was placed accidentally. Please contact our customer service team as soon as possible after placing the order, and we will assist you with the cancellation and refund process.
Here is the list of our brands and what countries we ship to:.